I thought it would be helpful for others trying to become a Delta Flight Attendant to read the process that I’ve gone through.
On March 6th 2014 I applied on-line for the position of a Delta Airline Flight Attendant. March 13th I received a phone call I was taken off guard, but fortunately I was in a quiet room with no interruptions.
The man asked a series of questions, such as:
“Tell me what would you do if a passenger is intoxicated and requested more alcohol?”
“What would you do if there is a child playing in the isle and the parent refuse to move him or her?”
“Tell me a situation when you needed to follow the rules.”
“What would you do if you had a passenger who wanted to move his seat because he was upset from a crying baby in front of him?”
I wasn’t sure of any of the answers but I used common sense and tried to reply in my most confident voice. The guy seemed nice as he cut me off as soon as he got the answer he needed.
After the interview I was told that I did very well, and that someone from Human Resources will contact me on March 29th at 11:20. He said they would call 15 minutes before or after the scheduled time.
Over two weeks later I received a call, the lady asked me a series of six questions. (By this time I had done my research, on Glassdoor, indeed forum, I looked at YouTube. Yup, I was obsessed and I came to find out I wasn’t the only one. There were people out there who wanted it just as bad I did. That’s when I learnt about the STAR format. Google it to learn more.) I was so good, at one point I heard my voice and thought to myself, who is this person? Still, I tried to be myself as much as possible. I tried thinking as if she was a friend. We even shared a few laughs. Lol :D when she was done, she told me someone would call me, thanked me for my time and wished me luck. I was crushed because online they said at that point I should have been invited me for a face to face interview… Please don’t based your experience on anyone else’s or anything that you read. Use wisdom or you will lose your mind in the process.
A day later I received an email asking me to do an interview online, and that I only had three day to complete it or I will not be considered. I waited a day, did my research again. When I felt I gathered enough information. I dressed in a suit jacket, nice blouse, hair back in a bun and little red lip-stick. I smile the whole time like a crazy person. Even though I wasn’t interacting with a real person, I knew someone would view it later, so I put my best foot forward.
A day later I a received an email congratulating me that I have moved on to the next stage. Which is the face to face interview in Atlanta. A gentleman also called me from a 00 number and told me, congratulated me and asked that I replied to the email. I sent some basic information and they emailed me my flight itinerary. You are not given any options on if you can spend the night or if you fly in the same day. They are adamant about you understanding when you are confirmed that no changes can be made. If you miss your interview you may re-apply for six months.
My interview was scheduled for April 9th 7:30 to 12:00. They do two interviews per day one in the morning from 7:30 to 12:00 and 12:30 to 5:00. The down side to the mornings is the fact that if you’re not living in the state, you have to spend the night. It was inconvenient but I didn’t care. At that point I was so excited. I was going to ATL!
Later I also received a few pages of notes, but not much that described how the day would roll out. The dress is business attire. Please try to look your best, no heavy make-up and short dress, nothing too tight. Women It’s good to have your hair back in a bun or pinned back. Remember that they will be watching what you would look like if you are in their uniform.
Delta’s HQ is not located at the airport, but a few miles away. The only transportation is by taxi. It costs approx $15/one way. This is not reimbursed.
If you fly out the night before you are provided with a special rate at a hotel by HQ. This is not a reimbursed expense and costs approx $70. However in my excitement, I forgot to make a reservation. It’s a good thing I traveled light because I walked around for a while before I found a hotel because they were all booked but it worked out in the end because I got a military discount.
The next day I arrived at the appointment slightly before 7:30am. All of the interviewees congregate in the lobby area. Flight attendants greeted us, gave us a quick pep talk, told us to relax, complemented us and asked that we form two lines leading up to a desk. We collected an empty folder and were asked to place in it our required documents: Application, Passport, SS Card, etc. We were given name tags with a seating assignment on it.
Any luggage or bags were checked. Cell phones are turned off–not on vibrate. They are very serious about this.
From there we (about 80 in all) walked across the street and were led into a large room. As we walked into the room it was lined with FA’s and HR Single file we went through the line and shook hands with all of them and each other. This was the point where they watched us and judge our interaction. Don’t forget to smile. Try not to be fake, people can smell that from a mile away. I actually liked a lot the people I spoke with and wanted to get to know them.
After the meet and greet, the HR and FA asked for our attention, welcomed us and then broke out in song and dance to the song Happy. I guess it was a ice breaker, to make us feel more comfortable. I later learned that these were the people that will be interviewing us, meeting with us, and ultimately deciding whether or not we will make the cut.
After about 20 minutes of meet and greet/song and dance, we were asked to sit in our assigned groups, A B C and D (I was in A)
Next we were asked to come up to the front of the room, one at a time, and answer the following:
*Where you are from
*The language you speak
My particular group of interviewees were comprised of both men and women, ranging in age from early twenties to late fifties. Some occupations that I recall included a bar tender, retired teacher, an Aerospace engineer, mom of six, banker, student, flight attendants from other smaller airlines. Attire consisted mainly of the traditional blue suit. I wore a black suit; polished. High heels are not a problem because you have the opportunity to sit a good bit throughout the course of the day. (mine were 5 inches, dress, not club shoes) We were told that if we made it to this point we were each 1 in 21,000.
There were two Delta employees that we hadn’t been introduced to that were taking notes in the back of the room.
No lunch is provided. A beverage cart is located in the room and you have the ability to get water/sodas and snacks and you like throughout the day. My thought regarding this is that they want to see how you handle little food under pressure. I only had water because I didn’t want my mouth to get dry. It was no problem for me to go without food, plus I didn’t want to miss any mark. I smiled a lot, which I read everywhere that it was very important.
My first session was the face-to-face interview. I met with a FA and HR, they were both very nice, they told me to relax, which made me feel so comfortable. I was asked six questions, very similar to the phone interview. Again, the responses needed to be answered in the STAR format. They reiterated that they wanted me to be as specific as possible, with no generalities.
Once this was completed I was asked to make an announcement, congratulating a little league baseball team on there win. The HR lady said it’s very important that I smile the whole time, so they can hear me smile as I spoke. I should pretend it’s over a loudspeaker… Reading it is permitted, so I read from the paper, but I was so nervous I forgot to smile and I rushed throw it. At that point I knew I messed up but I held on to hope.
My second session was to meet with a FA. He gave us a run down of the job, benefits, training, etc. They’d previously asked us to put all notebooks and papers aside so we weren’t able to right any of the information down. Afterward there was a Q and A enabling you to ask whatever you liked. A couple of my takeaways….
*New FA’s are more than likely based out of NY, however, you do list your preference.
*Average first year pay is in the low 20′s per hour. It peaks at $40+ per hour
*You earn a perdiem for food.
*Pay starts as soon as the cabin door closes and ends as the cabin door opens.
*Their computer systems appears to be very sophisticated, making bidding for flights, is a relatively easy process.
*Paid training last for 8 weeks. (A little bit under $2000) You do not have to know how to swim. (Something I was worried about.) Dorms or hotel are provided. The train does not run to/from this location, so only transportation is by Shuttle or your personal car. Class days are 10hrs/day for six days a week. A grade average of 90% is required to graduate. If you get 89 on one test, you go home. Tests are given nearly every day. Family is flown in for graduation. There is a probationary period in which you may not miss a flight or you are terminated. Your first flight could very well be an international flight, but highly unlikely. Flights are chosen by seniority. If a meal is provided during the flight, each FA also has a meal.
My third session was the only physical piece of the interview. One by one we were called into a room and asked to reach to points on the walls, symbolizing the overhead cabin. Next we were asked to sit in a chair and put on and take off the seat belt. After this was completed they took two photos: one headshot and one full length.
After this was completed we all gathered back in the main conference room. The lady called about 11 names and told them to stay back, because they want to check their information. We were told initially that we would hear back within three to four weeks whether or not we made the cut. Based on what I read online I knew that once they didn’t call my name, I didn’t make it. I was so disappointed. After everything, a month of wanting it so bad, it is all gone.
The FA’s said goodbye and we dispersed. I took a hotel shuttle bus back to the airport at no charge.
The experience helped me prepare for my other interviews because after that, all the others were a breeze. I’m glad I didn’t make the cut because I could be on call for years (which means, whenever they call, I would have to get the airport within two hours, which means my bag would always be packed and me jumping every time my phone rang) I would have no time for my family. At the time, I was so side tract by all the beautiful destinations around the world I would be able to travel. Which is not the case, because new flight attendants have to fly domestic for a very long time before they are able to fly internationally.
I have a new found respect for flight attendants because sometimes they go through so much abuse yet, they are EMT, police officers and rescue workers if anything ever goes wrong. Plus the training is no joke.
Overall, it was an awesome experience that I enjoyed. Thank God He gave me what I needed and not what I wanted.
Hope this is helpful.